Our SaaS offerings have the following SLA parameters:
| Product | Uptime | 95th percentile max response time for API calls |
|---|---|---|
| LogSentinel SIEM | 99.99% | 600ms |
| Sentinel Trails | 99.99% | 600ms |
| SentinelDB | 99.99% | 800ms |
In case the SLA is not met, a customer can request a discount or a refund as follows:
- In case of a monthly subscription, 50% discount off for the next month
- In case of an annual subscription, a 4% refund
- In case of an enterprise contract, a refund as specified in the contract